Shipping policy
Order Processing & Dispatch
We prepare and dispatch all orders within 1–4 business days after payment confirmation, reducing customer waiting time to ensure you receive your items in a timely manner.
International Shipping & Delivery Time
Our standard international delivery typically takes 6–14 days to reach most global destinations. Delivery times are estimated and may vary depending on shipping location and local customs clearance. You may select the rush shipping option at checkout if you need expedited delivery service.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order weight and shipping destination. The exact shipping cost is clearly displayed at checkout before payment, with no hidden fees or additional charges.
Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes determined by local customs authorities. All related charges are the sole responsibility of the order recipient. We recommend checking your local import regulations before placing an order to avoid unexpected expenses.
Packaging & Shipping Protection
We use sturdy, high-strength and shockproof packaging materials with fresh-item insulation design to protect products and maintain quality during transit.
For high-value orders, optional shipping insurance is available at checkout, providing extra protection and peace of mind throughout the delivery process.
Delivery Inspection & After-Sales Service
Please inspect the outer packaging carefully upon delivery. If you notice damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for the parcel, and contact our team immediately.
If any product defects are found after signing for delivery, please notify our customer support team within 48 hours. We will verify the issue and arrange reasonable return, exchange or other appropriate solutions.
Customer Support
If you have any questions about shipping, customs procedures or delivery progress, our support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: support@lachlzone.shop or phone: +64 21 591 0482.
Thank you for choosing LACHLAN RILEY STONE! We continually refine our logistics to deliver a faster, safer, and worry-free shopping experience for all customers.